We at The Breezy Shop are committed to ensuring customer satisfaction to the best of our ability. To that end, we have established the following policies regarding cancellations and refunds:
Cancellation Policy
Order Cancellation Before Shipping
- You may cancel your order before it has been shipped.
- To cancel an order, please contact our customer support team as soon as possible.
- Once the cancellation is confirmed, you will receive a full refund of the purchase amount.
Order Cancellation After Shipping
- Unfortunately, we are unable to cancel orders once they have been shipped.
- If you no longer want the product after it has been shipped, please refer to our return policy for further instructions.
Refund Policy
Eligibility for Refunds
- Refunds are only available for products that are defective or damaged upon arrival.
- To be eligible for a refund, you must provide a video of the unboxing process showing the defect or damage.
- Refund requests must be made within 4 hours of receiving the product.
Non-Refundable Situations
- We do not provide refunds for products that are the wrong size. Please carefully review the measurements provided (generally shown in centimeters) before making a purchase.
- Products that are not defective or damaged are not eligible for a refund.
Refund Process
- If your refund request is approved, we will initiate a refund to your original method of payment.
- The refund process may take up to 5 business days, depending on your payment provider’s policies.
Important Note
Unboxing Video
For any queries or concerns after receiving your product, an unboxing video is mandatory. This helps us verify the condition of the product upon delivery.
Customer Support
Should you have any queries or concerns regarding your order, we encourage you to reach out to our customer support team.
- For expedited assistance, please provide a video of the unboxing process if raising concerns about the product condition.
We appreciate your understanding of our policies as we strive to maintain the highest standards of quality and service.
If you have any further questions or require assistance, please do not hesitate to contact us at contact@thebreezy.shop. We’re here to help!